Research Executive

United Kingdom · Operations

Description

Are you looking for a rewarding career that puts you at the forefront of the technology or customer experience (CX) industry? Join the biggest customer experience company with 18 offices worldwide. Become part of an innovative organization that’s combining cutting edge technology with industry-leading research capabilities to create something new. Enjoy the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.


Join our team of Researchers, Data Scientists, Engineers and Software-lovers at our High Wycombe site as a

Research Executive

Your contribution

Join one of our Financial Service customer satisfaction programmes and get exposure to the full-cycle remit of a programme management role. In this role you will be supporting the programme team to ensure the smooth-running of the account, delving into diverse tasks from areas including client management, programme management, stakeholder management, reporting and requirements management.

Your daily responsibilities will include but are not limited to:

Requirements Management: You will be responsible for the user administration within our Software Platform, adding, editing and removing users. Liaising with the Software Implementation department to ensure the platform is displaying the correct screens and testing new processes. Attending and inputting into team meetings, dashboard checks and dashboard building. Client contact to help resolve queries and provide platform advice/tips/training.

Reporting: Managing markets, dealing with helpdesk queries, checking data files and reporting errors/advising on fixes, problem solving. Providing weekly reports to your assigned markets.

Data Processing: Providing data exports from the systems as required, count and score checks, quality checking text analytics and notification processes. Testing new processes. Ensuring accuracy of data loads, updating tracking information, Text Analytics checks, platform release checks, hierarchy management and checks.

Client & Programme management:

Delivering support and responding to queries from assigned markets, providing advice and where required training on the Software platform to markets.

Requirements

Qualifications

1-3 years experience in quantitative research

Exposure to the customer experience industry desirable

Pro-active and adaptable approach

Growth-mindset and positive outlook

Numerical literacy

Proficient verbal and written English language skills

IT literate and proficient using the MS Office suite, in particular Excel

Benefits

MaritzCX helps businesses provide meaningful, personalised experiences to each customer through cutting-edge software solutions.

Our research insights and feedback information empowers customer-facing teams to deliver greater experiences and win customers for life.

Culture for us goes a long way beyond free food and holiday parties. It's how we act everyday. We think like owners, we put the customer first and most of all we love ideas. Together we're creating the most exciting company in customer experience serving some of the most exciting companies around the world. People at MaritzCX are passionate about what they do and make us excellent. In return we offer them a highly competitive package.

To find out more about what our company looks like from the inside take a look at www.maritzcx.com, find us on YouTube or follow @MaritzCX on Twitter.

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